Shipping
Close To My Heart products are shipped to the continental United States by Federal Express (FedEx), to the non-continental US by United States Postal Service (USPS) Priority Mail, and to Canada by Asendia and FedEx International Economy.
- All orders are shipped from Pleasant Grove, Utah 84062, US
- Standard in-house turnaround time for most orders is 2 to 10 working days from the time the order arrives at Close To My Heart. Special shipping options do not affect in-house turnaround time.
- Once your order has been submitted, you may not cancel or change it.
Shipping Rates
For both US and Canada, shipping rates are calculated using a percentage of the retail total of the order, not the weight of the order. The shipping price percentages, minimum shipping charges, and shipping providers are as follows:
| Destination |
Shipping Method |
Rate |
Minimum |
| Continental US |
Orders under 10 lbs. |
| FedEx Ground Economy (2–10 business days) |
8.95% |
$8.95 USD |
| FedEx Ground (1–5 business days) |
15.95% |
$15.95 USD |
| Orders 10 lbs. and over |
| FedEx Ground (1–5 business days) |
8.95% |
$8.95 USD |
| Expedited Shipping Options |
| FedEx Express Saver (3-day) |
19.95% |
$19.95 USD |
| FedEx 2 Day |
24.95% |
$24.95 USD |
| FedEx Standard Overnight |
34.95% |
$34.95 USD |
| Hawaii, Alaska |
Fedex 2 Day |
15.95% |
$15.95 USD |
| APO/FPO/PR/GUAM/VI |
USPS Priority Mail |
15.95% |
$15.95 USD |
| Canada |
Asendia |
10.95% |
$10.95 CAD |
| FedEx International Economy |
10.95% |
$10.95 CAD |
Please note that shipping is always based on the full retail value of the item even when the item is purchased at a discount.
Shipping Options
In the continental United States, customers have the following shipping methods available through FedEx:
- FedEx Standard Overnight®: After leaving Close To My Heart’s Home Office, this option offers next-business-day delivery Monday through Friday by 3:00 pm to most US addresses; by 4:30 pm to rural areas.
- FedEx 2Day®: With this option, orders will arrive to most areas 2 business days after your order leaves the Home Office, Monday through Friday by 7:00 pm.
- FedEx Express Saver® (3-day): This option offers delivery 3 business days after your order leaves the Home Office, Monday through Friday by 7:00 pm.
- FedEx Ground: After leaving Close To My Heart’s Home Office, orders typically arrive within 1 to 5 business days (for packages up to 70 lbs.), Tuesday through Saturday between 9:00 am and 8:00 pm. This option is available for all orders, but the rate for this drops for orders 10 lbs. or over.
- FedEx Ground Economy: After leaving Close To My Heart’s Home Office, orders typically arrive within 2 to 10 business days, Tuesday through Saturday between 9:00 am and 8:00 pm. This option is only available for orders weighing less than 10 lbs.
Shipments to Alaska or Hawaii must ship via FedEx 2Day®. Only 1 shipping method is allowed per order.
If you choose an expedited shipping method (FedEx Standard Overnight®, 2Day®, or Express Saver®) and your order contains items that are on backorder, your in-stock items will ship via the shipping method you select, but the backordered items will be sent separately via USPS when they become available.
Please keep in mind that upgraded shipping methods are provided by the carrier, and Close To My Heart is not responsible for shipping delays after the order has left the warehouse.
Order Tracking
FedEx or Asendia will notify you by email when an order is shipped so you may track the delivery of your order. Orders shipped through USPS do not have tracking numbers.